The following General Terms and Conditions apply to all contracts between Chronomarket Luxury GmbH, hereinafter referred to as the “Provider”, and the customer. Deviating terms and conditions of the customer shall not be recognized unless the Provider has expressly agreed to their validity in writing.
The presentation of the product range on the Provider’s website does not constitute a legally binding offer but merely an invitation to submit an order. By placing an order, the customer submits a binding offer. The contract is concluded when the Provider accepts the customer’s offer by sending an order confirmation or by dispatching the ordered goods to the customer.
The prices stated on the Provider’s website are exclusive of statutory value-added tax (VAT) and any applicable shipping costs. Payment shall be made in advance or by invoice, if agreed upon in individual cases. The invoice amount must be paid in full within fourteen (14) days of receipt of the invoice, without any deductions.
Delivery shall be made to the delivery address specified by the customer. Delivery times are stated on the Provider’s website and may vary depending on the availability of the ordered goods. If delivery is not possible due to circumstances for which the Provider is not responsible, the Provider shall inform the customer without delay and may withdraw from the contract if necessary.
The statutory warranty rights apply. The Provider shall not be liable for damages resulting from improper handling or failure to comply with the instructions for use. The Provider’s liability is limited to cases of intent and gross negligence.
A. Right of Withdrawal – Introduction
Consumers are entitled to a right of withdrawal under the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period shall be fourteen (14) days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Chronomarket Luxury GmbH, Uhlandstraße 47, 10719 Berlin, Germany) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day on which we receive notice of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen (14) days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen (14) days has expired.
We bear the costs of returning the goods.
You are only liable for any diminished value of the goods if this loss in value is due to handling that was not necessary to examine the nature, characteristics, and functioning of the goods.
Exclusion or Premature Expiry of the Right of Withdrawal
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.
General Notes
1. Please avoid damage to and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage using suitable packaging.
2. Please do not return the goods to us with postage unpaid.
3. Please note that the above points 1–2 are not a prerequisite for the effective exercise of the right of withdrawal.
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B. Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it.
To:
Chronomarket Luxury GmbH
Uhlandstraße 47
10719 Berlin
Germany
Email: info@chronomarket.eu
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods / the provision of the following service:
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Ordered on (date): ____________ Received on (date): ____________
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Name of the consumer(s):
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Address of the consumer(s):
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Signature of the consumer(s) (only if submitted on paper)
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Date: _______________________
(*) Delete as applicable